Refund policy

Returns may be requested within 7 calendar days from delivery of parcel. Once authorized, the parcel has to be returned to us within 14 calendar days (30 days for international returns). We do not refund shipping fees and return costs are to be paid by the customer. Requests must made and accepted before you're able to return your order.

ITEMS LISTED AS HANDMADE ARE NOT REFUNDABLE.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at innocentivy_@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at innocentivy_@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately, within 7 days if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like items listed as handmade and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.